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Terms & Conditions
Custom-Made products made to customer's specifications are
non-returnable and non-refundable. Customer is responsible for any costs
incurred at any stage of manufacturing once the order is placed and processed
with Schlenker Enterprises.
Some Standard Products may be returned at our discretion but
the customer will incur restocking fees of up to 50%.
No products may be returned without our RMA number.
In some cases, when a customer requires us to develop a new,
unique product, we will do our best to satisfy their needs
and requirements but can not absolutely guarantee the results and, therefore,
the customer will be responsible for all the development costs incurred.
Minimum Orders
- Certain
products may have a product minimum described in the product
information/specifications.
- If you would
like to purchase less than the minimum, of any product
please
call (708-449-5700) or
e-mail our customer service agent at
sales@schlenkent.com
for a price quote.
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Cancellations
- If you wish
to cancel, or change all or part of an order, we suggest
that you call 1-708-449-5700, immediately to speak to a
customer service agent. Once the order has left our
warehouse, customer will be responsible for all shipping
charges.
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Authorized Returns
- All
returns must be pre-approved by Schlenker Enterprises, Ltd.
for return. An RMA number will be issued. The RMA number
must be clearly marked on the package. In addition, the
package must be returned to the address provided by the
customer service associate at the time of issuance of RMA.
Merchandise returned to the wrong address or without an RMA
number will be returned to the sender at their expense.
- For items
that become defective within 30 days of delivery, Atcom will
pay all freight costs.
- For
defective items, over 30 days, but still within their
warranty period, the customer will pay all shipping costs.
- Please be
very careful when selecting products for purchase. All
product descriptions are not intended to indicate a
product's fitness for any particular application, or
suitability for any purpose other than which it was
intended. If you are in doubt, please inquire with our
customer service . Therefore, a 50% restocking fee
will be charged to the customer, plus all shipping costs,
for all products returned (with proper RMA) for any reason
other than defect, within 30 days of receipt of the
product(s).
- Custom
made products are not
returnable for reasons other than defect - No exceptions.
- Certain
merchandise is non-cancelable and non-refundable. Examples
include but are not limited to Custom-Made Rulers and
Measuring Systems and Components.
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Liability Disclaimer
In making a
purchase, the customer agrees to all conditions of this
document, and to hold harmless, Schlenker Enterprises, Ltd.,
and/or any manufacturer which it represents, from damages
arising from , use of, or failure of any product which it
sells. This would include, but not be limited to personal
injury, and loss of productivity, etc.
Schlenker
Enterprises Ltd.,
does not make any representations or warrantees (implied or
otherwise) regarding the accuracy or completeness of information
or product description(s), in either the written or spoken form,
and shall in no event be liable for any loss of profit, or any
other damage, including but not limited to special, incidental,
or coincidental damage.
In addition, the
customer agrees to hold harmless, Schlenker Enterprises, Ltd.,
and/or any of it's assigns, and/or any manufacturer which it
represents, from damages arising from untimely or erroneous
delivery of ordered products.
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